MedConnection - Port Huron, MI
Job Type: Part-Time
Required education:
High school or equivalent
Requirements:
Customer Service: 1 year
Must be able to type 50 wpm
Demonstrate an understanding of medical conditions, incident types, and geographical coverage area that constitutes a daily routine.
Demonstrate the ability to work independently
Demonstrate the ability to control a conversation, including anticipation of the actions of the caller, and the ability to turn the caller into a calm caregiver as needed.
Demonstrate proficiency in the operations of computers, telephones and all ancillary equipment utilized in the Call Center
Perform all assigned tasks as set forth in the policies or as assigned by management. This is to include operation within the system to handle system overload, callouts or special events.
Perform other responsibilities as assigned to achieve the organizational goals and objectives.
Demonstrate compassionate and empathetic interaction with callers, while maintaining professionalism; while observing and following the protocols and policies set forth by our clients and our organization
Demonstrate the ability to perform multiple tasks simultaneously with a margin of error within the standards set within the quality assurance policy.
Demonstrate the ability to prioritize incoming calls and determine the appropriate level and mode of response required.
Must be dependable and have dependable means of transportation.
Flexible availability
Must pass a background check
Afternoons, weekends, and midnights
Questions about the position?
Please fill out the form below and we will get back to you soon!
Call Center Representative
Tri-Hospital EMS - Port Huron, MI
Job Type: Part-Time
Education and Experience
1. Completion and certification of a company approved medical training course.
2. High school completion or G.E.D.
3. Valid Michigan drivers license and clean driving record. Any other requirements by company
4. No felony convictions
5. Must meet basic physical requirements for the job after a job offer has been made.
Job Summary
Operates the company wheelchair van, responsible for the safe transportation of customers from “bed to bed”. Adheres to all company policies and procedures as set forth by the company.
Requirements
1. Always displays a courteous and professional attitude while at work.
2. Maintains a neat, clean and professional appearance while at work, as established in the company dress code.
3. Responds to all request for services as assigned by the dispatcher, according to company established standards.
4. Has the ability to perform under stressful and physically demanding situations.
5. Strives for personal safety as well as the safety of those around them. The employee will be aware of and proficient in the use of P.P.E.’s, driver safety, proper lifting and moving techniques, and all other safety related issues.
6. Maintains safe and proficient operating knowledge of:
a. wheelchair van
b. wheelchair lift
c. proper wheelchair tie down techniques
d. customer safety equipment
e. communications devices
7. Maintains a thorough knowledge of the THEMS assisted transportation geographical service area.
8. Knows how to read and use a map.
9. Records all information accurately on appropriate paperwork.
10. Communicates well with people
11. Participates in company meetings and functions as required.
12. Participates in, and is responsible for, the continued improvement of THEMS assisted transportation
a. CQI
b. Constructive criticism
c. Keeping management aware of concerns
d. Informing management of any ideas that may improve service
13. Assist in the orientation of new employees
14. Maintains the equipment and work area in a clean, well stocked manner
15. Maintains consistent attendance
16. Ability to work independently, with a team attitude towards THEMS and its employees and customers
17. Demonstrates competence and a desire to continuously improve self and company
18. Maintains customer confidentiality
19. Performs all other duties as determined by appropriate management
Questions about the position?
Please fill out the form below and we will get back to you soon!